Why Cox Cable Sucks

Good evening dear readers, normally by now I would have a summary of last night's episode of Survivor up here, but thanks to the good people of Cox Cable, I didn't see it. After many assurances that everything would be ready to go when I moved in, I have had nothing but bad information and no help from anyone with any authority whatsoever.

It wasn't poor planning on my part. Three weeks ago I called to set up service, and explained that I was a Cox customer in Orange County who was moving to San Diego County. "Phil" assured me that everything was going to be fine, and set up two appointments for me. One appointment would set up my phone, the other would set up my TV and internet. The phone was scheduled to occur on 2/12, the cable and internet would occur on 2/15, yesterday.

On 2/12, the phone guy, "Steve" comes and sets up the telephone. He explains that he had to set up the cable in order to do the phone, so there's no need for the appointment on the 15th. He's taken care of it all. During this time "Steve" is asked whether or not my boxes from Cox-Orange County will work with my system. He says, yes, no problem, I was ready to go, and the appointment for the 15th is cancelled.

After a long day of moving, I'm ready for a hot bath, and a chance to finally relax. Cox sent me one new cable box, which I attempt to set up. I have no luck whatsoever. After 2 hours of trying on two tvs, I give up and decide to set up my wireless internet.

Another hour passes, and I have nothing. A 30 minute phone call to tech support results in the discovery that I need to call billing and have them move my account from Cox OC to Cox San Diego. Billing, of course, wouldn't be open until the morning.


I call this morning, and of course, billing has no idea what I'm talking about, and bounces me back to tech support. Three more transfers and finally getting sent to "advanced tech support" we are no closer to an answer. I am told that a tech would need to come out to the house to diagnose the problem with the computer.

Yes, the same appointment I would have already had if the Cox phone guy hadn't cancelled them.

An hour a half later, I am told that the soonest time a tech could come to my house would be Saturday between 1 and 3pm.

It was then time to ask about the TV.

After 2 hours on the phone, I am told several things:

1. No, my OC cable boxes will not work.
2. The Cox tech who is there to fix the internet, may or may not be able to do the TV, so I need a 2nd appointment for Sunday between 1 and 3pm
3. Neither the Saturday nor the Sunday tech can bring an additional cable box...needed because I have TV's in multiple rooms. They have to mail it to me.
4. The additional cable box will not be here until Tuesday

Once again, had the original tech not cancelled my preexisting appointments, I would be up and running, with full TV and not limping along with dial-up.

The icing on the cake was when the Cox guy said, "Ok, I need you to give me your cox e-mail address so that ups can confirm the delivery of the additional cable box."

Um....little tough to do considering I HAVE NO INTERNET!!!!!!

So very very frustrated.